Privacy Policy

1. Scope and who we are

This Privacy Policy applies to the Growth Disha website, enquiry forms, demonstrations, onboarding, customer support and services that link to this policy. In this policy, “Growth Disha”, “we”, “us” and “our” refer to Growth Disha at L, Think Campus 39, 45-P, Hosur Road, Phase III, Konappana Agrahara, Bengaluru, Karnataka – 560100.

When our business customers use Growth Disha to communicate with their own users, that customer normally determines the purpose and audience of those communications. The customer remains responsible for the data, permissions, templates and campaigns it submits, while we process data to provide the agreed service.

2. Information we collect

Information you provide

• Name, business name, job title, email address, phone number and postal address.
• Enquiry details, channel requirements, campaign objectives and messages shared with support.
• Account, billing, tax and transaction information required to activate or administer services. Card or banking credentials may be handled by authorised payment providers rather than stored directly by us.
• Content, contact lists, templates, consent records and configuration information uploaded by an authorised customer.

Information collected through use

• Device, browser, IP address, approximate location, referring page and website interaction data.
• Account logins, configuration changes, API events, delivery events, support history and security logs.
• Cookies or similar technologies used for essential operation, preferences, security and—where enabled—measurement.

3. How we use information

We use information only for relevant business and service purposes, including to:

• Respond to enquiries, arrange demonstrations, prepare proposals and provide support.
• Create, authenticate, secure, administer and troubleshoot customer accounts and integrations.
• Process payments, maintain business records and meet tax, accounting or legal duties.
• Deliver WhatsApp, SMS, RCS, email, voice, IVR, OTP and related communication functionality selected by the customer.
• Detect misuse, investigate incidents, protect users and improve reliability and user experience.
• Send service notices and, where permitted, relevant business or marketing communications.

4. Communication consent

The following consent statement applies when you voluntarily submit your information through a Growth Disha enquiry, registration, quotation or contact interaction:

We collect personal details like your name, email address, and phone number etc. By sharing your information, you authorize Growth Disha to contact you via SMS, RCS, WhatsApp, Email, and other communication channels. This consent overrides any NDNC/DND registration as per TRAI regulations.Growth Disha communication consent statement

You may ask us to stop promotional communication at any time by using an available opt-out method, replying with an opt-out request, or contacting us. Service, security, transaction or legally required messages may continue where necessary. Consent withdrawal does not affect processing already carried out lawfully before withdrawal.

TRAI describes consent as voluntary permission for a specific purpose, product or service and provides mechanisms for customers to manage commercial-communication preferences. See TRAI’s consent guidance and guidance for senders.

5. When we share information

We do not sell personal information. We may share information only as reasonably needed with:

• Cloud hosting, communications, analytics, support, payment, security and professional-service providers working under appropriate obligations.
• Telecom operators, channel providers and authorised ecosystem partners needed to deliver a customer-selected service.
• Government, courts, regulators or law-enforcement bodies when disclosure is legally required or necessary to protect rights, safety and service integrity.
• A successor or prospective successor in a legitimate merger, acquisition, restructuring or transfer, subject to appropriate confidentiality safeguards.

Some providers may process information from locations outside your state or country. Where cross-border processing occurs, we take reasonable steps to use appropriate contractual, technical and organisational protections subject to applicable law.

6. Retention and deletion

We retain information only for as long as reasonably needed for the purpose collected, the active customer relationship, dispute handling, security, legal compliance and legitimate record-keeping. Retention periods can vary by data type, channel-provider requirement, contract and law. Information may remain temporarily in backups until normal deletion cycles complete.

7. Security

We use reasonable administrative, organisational and technical measures designed to protect information against unauthorised access, alteration, disclosure, misuse or loss. These may include access controls, authentication, logging, encryption in transit where supported, backups and vendor review. No internet transmission or storage system can be guaranteed completely secure, so customers must also protect credentials, restrict access and promptly report suspected misuse.

8. Your privacy choices and requests

Subject to applicable law and verification, you may request access to relevant personal information, correction of inaccurate information, deletion where appropriate, withdrawal of consent, communication opt-out or grievance redressal. We may retain limited information where required for legal, fraud-prevention, security, accounting or dispute purposes.

Send requests to info@growthdisha.com with “Privacy Request” in the subject. We may ask for information reasonably necessary to verify identity and locate the relevant records.

9. Cookies and third-party links

Our website may use essential cookies for navigation, security and preferences, and optional measurement technologies when configured. You can control cookies through browser settings, but blocking essential cookies may affect functionality. Links to third-party sites, channel providers or payment services are governed by their own policies, and Growth Disha is not responsible for their independent practices.

10. Children’s privacy

Growth Disha’s business communication services are not directed to children. Individuals who are not legally able to enter a contract should use the website only with appropriate parent or guardian involvement. Customers must not use our services to process children’s data or direct targeted communications to children without every permission and safeguard required by applicable law.

11. Changes to this policy

We may update this policy to reflect service, legal or operational changes. The effective date at the top will be revised when an update is published. Material changes may also be communicated through the website, account notice or an appropriate contact channel.

12. Contact and grievance redressal

For privacy questions, withdrawal requests or grievances, contact Growth Disha using the details below. We will review the request and respond within a reasonable period based on its nature and applicable requirements.